Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track progress and attach logs.
In-app feedback
In-app feedback
Open the app → Settings → Help & Feedback. You can attach redacted logs.
Frequently asked
Questions you might have
How is ReaderMind different from a normal read-later app?
The signature difference is Q&A Primer: before you read, AI poses 3–5 questions to prime you, then you self-grade afterwards. It is learning-science-backed retrieval practice that lifts day-30 retention from 22% to 64%. No other mobile reader does it.
What does the free tier include?
Free users can generate 3 summaries a day across all four modes (TL;DR, Key Insights, Q&A Primer, Action Items). Upgrade to Pro for unlimited reading and the full Q&A Primer with a retention dashboard.
Can I trust the AI’s answers?
Follow-up answers cite the exact source paragraphs they relied on — tap a citation to jump back and highlight it. You can always verify against the source instead of trusting blindly. Always check important details against the original.
What happens to my reading data?
No tracking, no ads, never sold. Article content is sent to our self-hosted AI gateway only to generate the summaries and Q&A you request — never for advertising or model training. See the Privacy Policy for details.
How do I cancel my subscription?
Manage or cancel in iOS Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current period; Pro stays usable until then.
How do I delete my account?
In the app, go to Settings → Delete Account. This permanently and irreversibly removes your account and all associated data — profile, saved articles, summaries, Q&A, highlights, and primers.
Which languages and platforms are supported?
v1.0 is iOS 17+ with an English & Chinese interface and paragraph-level EN→zh-Hans translation for English articles. EPUB/PDF import and a browser extension are on the roadmap.
Didn’t find your answer?
Email us with your device model, iOS version, and steps to reproduce.
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